The last 2 years have been quite a ride, one that every person in this world has been touched by. During the course of the pandemic there were many disruptions to all our lives and to many services, our ability to serve you was no exception, we humbly apologize due to any delays in delivery of your orders due to issues related to the pandemic.
Many of the issues that held up deliveries were beyond our or any ones real control, however the worst of it seems to be over and we are very glad to announce near normal pre-pandemic delivery time frames. Our shipping page has been updated to reflect the faster delivery times to various destinations.
Cheers
Brainwavz Team
Priority shipping with 2 - 5 working days delivery.
Brainwavz Audio is located in Hong Kong, SAR, China, we ship worldwide and have warehouses with our products located in Hong Kong, USA & Australia.
Orders placed on Brainwavz Audio are usually processed and shipped out within 2 working days (Monday - Friday), our team ensures that your order is routed through our various warehouses throughout the globe so that you get your order promptly with the least amount of hassle and transit time.
Tracking: We use tracking on all shipments, tracking can take 72hrs to initially update on our courier partners websites. Not all tracking will update in real time and may only update to show items delivery status.
Brainwavz Audio ships worldwide, should your delivery address reside within the USA, or Australia your order may be shipped from a warehouse based in those respective location, but it may also still be shipped from our primary warehouse in Hong Kong.
We choose which warehouse to ship from (HK, USA, AU) based on stock availability, transit time and freight costs.
Although we strive to have all our products stocked at our global warehouses, we may opt to send your order our main warehouse in Hong Kong should there be no stock in the respective warehouse that normally serves your delivery location.
Important note: If delivery destination is within USA & AU, some items maybe shipped from Hong Kong warehouse instead of local warehouses if items are not in stock and we deem it will arrive faster than waiting for the items to restock at the local warehouse.
Our shipping teams sole goal is to get your orders processed and dispatched to you in the shortest amount of time. Orders are processed in the morning every Monday to Friday..
For orders that have delivery addresses in the USA or AU that will be fulfilled by local warehouses in those respective countries, our system routes your orders to the fulfillment warehouses, those warehouses then take 1 to 3 working days to pick, pack and dispatch your order. Order processing from these warehouses are subject to stock availability.
Orders that have delivery addresses within Hong Kong and Macau are dispatched within 1 to 2 working days, directly from our Hong Kong based warehouse.
Orders that have delivery addresses for the rest of the world (other than USA, AU, HK and Macau) are dispatched from our Hong Kong fulfillment warehouse and can take 1 to 2 working days to pick, pack and dispatch your order.
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The Brainwavz all-metal range offers you plenty of super strong and secure storage solutions, while providing a stylish designs that will last you for years to come. Check out the full collection inside.
