IMPORTANT COVID19 UPDATE:
Due to the on going global pandemic, the below shipping times are estimates, although most shipments are arriving within their estimated time frame, shipments can be delayed. Do expect shipments to areas under going or just coming out of a lock down to be delayed.
STANDARD SHIPPING (see below for transit times)
PRIORITY SHIPPING
Priority shipping with 2 - 10 working days delivery available to most locations, prices vary by location and displayed at checkout.
WHERE DO WE SHIP YOUR ORDERS FROM:
Brainwavz Audio is located in Hong Kong, SAR, China, we ship worldwide and have warehouses with our products located in Hong Kong, USA, UK & Australia.
Orders placed on Brainwavz Audio are usually processed and shipped out within 2 working days (Monday - Friday), our team ensures that your order is routed through our various warehouses throughout the globe so that you get your order promptly with the least amount of hassle and transit time.
Brainwavz Audio ships worldwide, should your delivery address reside within the USA, UK or Australia your order may be shipped from a warehouse based in those respective location, but it may also still be shipped from our primary warehouse in Hong Kong.
We choose which warehouse to ship from (HK, USA, UK, AU) based on stock availability, transit time and freight costs. (Since Jan 1st 2021, due to UK no longer being part of the EU, we are unable to ship orders from our UK warehouse to locations within the EU.)
Although we strive to have all our products stocked at our global warehouses, we may opt to send your order our main warehouse in Hong Kong should there be no stock in the respective warehouse that normally serves your delivery location.
HOW LONG DOES IT TAKE AN ORDER TO ARRIVE WITH STANDARD SHIPPING:
Important note: if you are in the USA, UK & AU, should we ship your order directly from Hong Kong it will arrive in the same expected time frame.
HOW LONG DOES IT TAKE AN ORDER TO ARRIVE WITHIN HONG KONG & MACAU:
Please make sure to include your phone number when placing your order for smooth order processing.
PROCESSING TIME OF ORDERS, BETWEEN ORDER PLACEMENT AND ACTUAL SHIPMENT:
Our shipping teams sole goal is to get your orders processed and dispatched to you in the shortest amount of time. Orders are processed in the morning every Monday to Friday..
For orders that have delivery addresses in the USA, UK or AU that will be fulfilled by local warehouses in those respective countries, our system routes your orders to the fulfillment warehouses, those warehouses then take 2 to 4 working days to pick, pack and dispatch your order. Order processing from these warehouses are subject to stock availability.
Orders that have delivery addresses within Hong Kong and Macau are dispatched within 1 to 2 working days, directly from our Hong Kong based warehouse.
Orders that have delivery addresses for the rest of the world (other than USA, UK, AU, HK and Macau) are dispatched from our Hong Kong fulfillment warehouse and can take 1 to 2 working days to pick, pack and dispatch your order.
IMPORTANT POINTS TO REMEMBER:
